Effective Date: 13/08/2025
We aim to provide high-quality agricultural products and services that meet your expectations. If you are not completely satisfied with your purchase, please review our refund and return guidelines below.
1. Eligibility for Returns
You may request a return or exchange if:
- The product is damaged or defective upon delivery.
- You received the wrong item.
- The product is unused, in its original packaging, and returned within 7 days of delivery.
Note: Certain items such as perishable goods (e.g., seeds, live plants, compost, V-Tea) are non-returnable unless they are delivered damaged or in unusable condition.
2. Refund Process
- Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
- If approved, the refund will be processed to your original payment method within 7–10 business days.
- Shipping costs are non-refundable unless the return is due to our error.
3. Exchanges
If you need to exchange an item for the same product or a similar one, please contact us within 7 days of receiving your order. Exchanges are subject to product availability.
4. How to Initiate a Return
Please follow these steps:
- Contact our customer support team at info@agroverse.net or+923338594559 with your order details.
- Provide proof of purchase and clear photos of the product (if damaged or incorrect).
- Ship the product back to our designated return address.
5. Exceptions
We do not accept returns or issue refunds for:
- Products damaged due to misuse or mishandling by the customer.
- Items purchased on clearance or marked as “non-returnable.
If you have any questions about our refund and return policy, please reach out to:
